Upon request, we provide Users with access to all information they have provided to us. Users can access this information by e-mailing us at [email protected] If a User’s personally identifiable information changes, the User may correct or update such information by contacting us at [email protected]
COLLECTION AND USE OF INFORMATION
We will communicate with Users in response to their inquiries, to provide the services they request, and to manage the User’s account. We will communicate with Users by email or telephone, in accordance with their request.
CATCHFIRE agreements are used to gather contact information (such as name, email address, billing information, and phone number) of Users to process orders, and respond to questions and requests. If Users need to change their personal account information, they may update it by making the change in their account. CATCHFIRE keeps records of User interaction and support provided (via chat, phone and email) to track account history and better assist Users. When Users contact CATCHFIRE for support for their service, Users may be asked to match certain information that is in their account information. This account information will be used to identify Users personally. In the course of providing support to Users, CATCHFIRE may annotate User account information with information disclosed while providing support. This support information may identify Users individually. In addition to providing support to Users, CATCHFIRE may disclose this support information to third-party vendors in order to provide the service or support requested by Users. These third parties may disclose and use such support information to improve their business processes and for marketing. During a support request, Users may request that CATCHFIRE not disclose such support information to third parties. This request may prevent or limit CATCHFIRE from providing support to Users.
We may post User testimonials and reviews on our website which may contain personally identifiable information. We obtain the User’s consent via email prior to posting their name along with their testimonial. Users may contact us in writing at [email protected] to have their testimonial removed. We will remove it within 30 days of receipt of the User’s request.
From time-to-time we may provide Users the opportunity to participate in contests or surveys. If Users choose to participate, we may request certain personally identifiable information from them. Participation in these surveys or contests is completely voluntary and Users therefore have a choice whether or not to disclose this information. The requested information may include contact information, demographic information, and personal preferences. We may use a third party service provider to conduct these surveys or contests; that provider is instructed not to use our Users’ personally identifiable information for any other purpose. Users may request deletion of this information by contacting us in writing at [email protected] The information will be removed within 30 days of receipt of the User’s request.
Information Collected Using Tracking Technologies
CATCHFIRE gathers certain information automatically and stores it in log files. This information includes Internet protocol (“IP”) addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data.
We employ a software technology called web beacons that help us better manage content on our site by informing us what content is effective. Beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a User’s computer hard drive, beacons are embedded invisibly on web pages. We do not tie the information gathered by web beacons to our Users’ personally identifiable information. We may also use web beacons in our HTML emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If Users would like to opt out of these emails, please click the “unsubscribe” link in the email footer.
CATCHFIRE will use Users’ names and email addresses to send news and marketing information to them, including information on promotions, services, and company information. We provide Users a way to unsubscribe in each promotional email. We will send Users service-related announcements on occasion when necessary to do so; for example, if there is network maintenance. Users may opt out of these communications by clicking the “unsubscribe” link provided. If Users do not want to receive news and promotional communications, they may opt out of receiving them by following the instructions included in each communication or by emailing us at: [email protected]
SHARING OF INFORMATION
In the event CATCHFIRE goes through a business transaction, such as a merger, acquisition by another company, financing, or sale of some or all of its assets, Users’ personally identifiable information will likely be among the assets transferred. Users will be notified via e-mail of any such change in ownership or control of their personal information.
The security of Users’ personal information is important to us. We employ commercially reasonable standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is one hundred percent secure. When Users enter sensitive information (such as a credit card number) on CATCHFIRE authorization forms, we encrypt the transmission of that information using secure socket layer technology (SSL). Electronic communication (for example: email, online chat or instant messaging) that Users may send CATCHFIRE may not be secure unless CATCHFIRE advises Users in advance that security measures will be in place prior to transmitting the information. Users should not send confidential information such as financial information, social security numbers or passwords to CATCHFIRE through unsecured electronic communication.
We retain User’s information for as long as their account is active and as needed to provide Users services. If Users wish to cancel their account or request that we no longer use their information to provide those services, contact us at [email protected] We will retain and use User information as necessary to comply with applicable law, our legal obligations, resolve disputes, and enforce our agreements. Following termination of a User’s contracts with CATCHFIRE, Users will have no access to this information, and we may delete it for any reason, at any time.
Effective Date: January 1, 2016